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Frequently Asked Questions

Getting quote from us

Please send us a message via email, phone, or from our social media for any enquiries. Please include your name, your event date, venue location, and inspiration pictures of the flower designs you love. We aim to respond within 24H.

Booking with us

After consultation and discussion, we will create a personalised quote for your wedding or event. Once you are happy with it, A  deposit of 30% is required to secure your booking. Bookings are not confirmed until the deposit has been received.

The remaining balance must be paid in full no later than four (4) weeks prior to the event date.

Failure to make final payment by the due date may result in cancellation of the booking.

Cancellation policy

Should you cancel your booking more than eight (8) weeks prior to the event date,  50% of deposit paid will be refunded. For cancellations occurring within eight (8) weeks of the event date, deposit will be forfeited, as pre-order for flowers, materials, and our allocated booking time have already been committed to your event.

Flower availability and substitutions

Flowers are seasonal and subject to market availability. While every effort will be made to source the flowers specified in your quotation, exact floral shapes or shades cannot be guaranteed. Substitutions may be selected and we will try our best to maintain the overall style, colour palette, and aesthetic of the original design

Should any quoted flowers or substitutes become unavailable to maintain the original design, we will discuss a modified design of equal or greater value and provide a 10% discount on the affected items. Alternatively, you may choose to cancel and receive a full refund of any balance paid.

Unforeseen Circumstances

In the unlikely event that circumstances beyond our control prevent us from fulfilling your order directly, we will engage a suitably qualified professional florist to complete the work on our behalf.

Any additional costs associated with this arrangement will be covered by us, and you will not be required to pay any difference in price. We will remain responsible for ensuring the agreed floral designs and service standards are met or you may choose to cancel and refund of any balance will be paid immediately.

Insurance

Our public liability insurance cover damage caused by our operations up to $20 million. Where we provide flowers and/or floral products only and do not perform installation or setup services at the venue, we accept no responsibility for any loss, damage, injury, or liability arising from the handling, placement, movement, use, or display of our flowers and floral products after delivery. We are also not responsible for any damage, loss, or injury that occurs during pack-down, removal, transportation, or disposal of floral products where such activities are not carried out by us.

Any other question?

Please email us at anh.dohman@gmail.com or message us 0425257533 for any enquiries

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